![]() ![]() Do not hang up unless told directly to do so and, if disconnected, you should immediately dial 911 again. You should be prepared to confirm your address and call-back number with the operator. The call centre operator will confirm your location information and then transfer your 911 call to the appropriate Emergency Response Centre nearest your location. You will be required to provide your name, telephone number and address to the call centre operator. ![]() This call centre is different from the Public Safety Answering Point (PSAP) that would answer a traditional emergency call. If you dial 911, you will automatically be routed to a specialized call centre which handles emergency calls. Although VoIP acts the same as a telephone, there are important factors for you to consider regarding the impact of your VoIP service for emergency calling. VoIP uses the Internet instead of a telephone line to connect your calls. Note: A DOCSIS 3.0 capable modem is required for speeds above 25Mbits, a DOCSIS 3.1 capable modem is required for speeds above 300Mbits SmartRG SR808AC (DOCSIS 3.0) (Up to 300Mbps).SmartRG 804N (DOCSIS 3.0) (Up to 75Mbps).Hitron CODA-45 (DOCSIS 3.1) (Up to 750Mbps).Hitron CDA-RES (DOCSIS 3.0) (Up to 75Mbps).Hitron CGN Wireless (DOCSIS 3.0) (Up to 75Mbps).Technicolor CGA4234(DOCSIS 3.1) (Up to 750Mbps).Technicolor DPC3848V(DOCSIS 3.0) (Up to 300Mbps).Technicolor TC4400(DOCSIS 3.1) (Up to 750Mbps).Technicolor TC4350(DOCSIS 3.0) (Up to 300Mbps).Technicolor TC4300(DOCSIS 3.0) (Up to 75Mbps).COSHIP CCM2000A (DOCSIS 2.0) (Up to 25Mbps).Thomson DCM475 (DOCSIS 3.0) (Up to 75Mbps).Huawei MT130U (DOCSIS 3.0) (Up to 75Mbps).Motorola SB6141 (DOCSIS 3.0) (Up to 75Mbps).Motorola SB6120 (DOCSIS 2.0) (Up to 25Mbps).Motorola SB5120 (DOCSIS 2.0) (Up to 25Mbps).Motorola SB5102 (DOCSIS 2.0) (Up to 25Mbps).Motorola SB5101 (DOCSIS 2.0) (Up to 25Mbps).Motorola SB5100 (DOCSIS 2.0) (Up to 25Mbps).The incumbent allows for certain models to be used by 3rd party vendors. ![]()
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